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WandStore Docs

Common Issues

This page covers the most frequent issues merchants encounter with WandStore and how to resolve them.

Personalized content not appearing

Section titled “Personalized content not appearing”

The block doesn’t show for signed-in customers

Section titled “The block doesn’t show for signed-in customers”

Symptoms: You’ve added the WandStore Personalization block, but signed-in customers don’t see any personalized content.

Solutions:

  1. Verify customer accounts are enabled — Go to Settings > Customer accounts in the Shopify admin and make sure customer accounts are turned on.
  2. Confirm the customer is signed in — The block only activates for authenticated customers. Anonymous visitors see nothing.
  3. Check theme compatibility — WandStore requires an Online Store 2.0 theme that supports app blocks. Older “vintage” themes may not be compatible.

Block is visible but shows no personalized content

Section titled “Block is visible but shows no personalized content”

Symptoms: The WandStore block area is present but no personalized content appears.

Solutions:

  1. Check if the customer has been selected for personalization — Only customers selected in the WandStore dashboard receive personalized storefronts. Verify the customer has been added for generation.
  2. Verify generation completed — In the WandStore dashboard, check that the storefront was successfully generated for this customer.
  3. Check browser console for errors — Open developer tools (right-click > Inspect > Console) and look for error messages mentioning “wand” or network errors.

Content appears briefly, then disappears

Section titled “Content appears briefly, then disappears”

Symptoms: Personalized content flashes on screen then vanishes.

Solutions:

  • This usually indicates a JavaScript conflict with the theme. Check the browser console for errors and contact WandStore support with the error details.

Performance issues

Section titled “Performance issues”

Personalized content loads slowly

Section titled “Personalized content loads slowly”

Symptoms: Return visits are still slow despite caching.

Solutions:

  1. Check the internet connection — WandStore serves from edge servers, so the issue may be on the client side.
  2. Verify caching is working — Personalized storefronts are pre-generated and cached. If content loads slowly, the cache may have been invalidated. Check the WandStore dashboard for the customer’s cache status.

Theme performance affected

Section titled “Theme performance affected”

Symptoms: The store feels slower after installing WandStore.

Solutions:

  • WandStore loads asynchronously and should not affect theme performance. If a slowdown is noticed:
    1. Temporarily remove the WandStore block and test if performance returns to normal.
    2. Check for JavaScript conflicts in the browser console.
    3. Contact support with performance details.

Authentication issues

Section titled “Authentication issues”

Customers can’t sign in

Section titled “Customers can’t sign in”

Symptoms: The sign-in process fails or redirects incorrectly.

Solutions:

  1. Check customer account settings — Go to Settings > Customer accounts in Shopify admin.
  2. Verify the app is still installed — Go to Apps in Shopify admin and confirm WandStore is listed.
  3. Try a different browser — Rule out browser-specific issues.

Still stuck?

Section titled “Still stuck?”

If none of these solutions resolve your issue: