Getting Support
If you run into issues or have questions about WandStore, start with these resources:
- Common Issues
- FAQ
- Verifying Setup
- The docs search bar
Email support
Section titled “Email support”Reach the WandStore team at support@wand-store.com.
Include:
- Shopify store URL, such as
your-store.myshopify.com - A short description of what happened and what you expected
- The affected surface, widget name, or placement key
- The experience name and version number when relevant
- Whether the issue happens in preview mode, live mode, or both
- Screenshots or screen recordings
- Browser and device
- Console errors mentioning
WandStore,wand,/apps/wand/experience, or Web Pixel events
In-app support
Section titled “In-app support”You can also open Apps > WandStore > Support from Shopify admin.
Useful details to collect
Section titled “Useful details to collect”| Detail | Where to find it |
|---|---|
| Store URL | Shopify admin or browser address bar |
| Theme name | Online Store > Themes |
| Widget name | Shopify theme editor or Studio |
| Placement key | Theme editor widget settings or Studio |
| Experience status | Studio experience detail |
| Version number | Studio version sidebar |
| Web Pixel status | Settings |
| Console errors | Browser developer tools |
Feature requests
Section titled “Feature requests”Send feature requests to support@wand-store.com or through the in-app Support page.
Bug reports
Section titled “Bug reports”For bugs, include:
- Steps to reproduce
- Expected behavior
- Actual behavior
- Affected audience type: default visitor, customer, or cohort
- Affected surface: widget or homepage
- Experience and version details
- Browser console output
- Screenshots or recordings