Getting Support
If you’re running into issues or have questions about WandStore, here’s how to get help.
Before contacting support
Section titled “Before contacting support”Try these resources first — your answer may already be here:
- Common Issues — Solutions to the most frequent problems
- FAQ — Answers to frequently asked questions
- Verifying Setup — Step-by-step verification guide
- These docs — Use the search bar at the top to find relevant pages
Contacting support
Section titled “Contacting support”Email support
Section titled “Email support”Reach the WandStore team at support@wandstore.ai. Include the following information to help us resolve your issue quickly:
- Your Shopify store URL (e.g., your-store.myshopify.com)
- Description of the issue — What’s happening vs. what you expected
- Steps to reproduce — How can we see the problem?
- Screenshots or screen recordings — Visual evidence helps a lot
- Browser and device — Which browser are you using? Desktop or mobile?
- Theme name — What Shopify theme are you running?
We typically respond within one business day.
In-app support
Section titled “In-app support”You can also reach support directly from the WandStore dashboard:
- Go to Apps > WandStore in your Shopify admin.
- Click the Help or Support link in the dashboard.
Common information to have ready
Section titled “Common information to have ready”When contacting support, these details help us diagnose issues faster:
| Detail | Where to find it |
|---|---|
| Store URL | Your browser address bar or Shopify admin |
| WandStore app version | Apps > WandStore in Shopify admin |
| Theme name and version | Online Store > Themes in Shopify admin |
| Browser console errors | Right-click > Inspect > Console tab |
| Shopify plan | Settings > Plan in Shopify admin |
Feature requests
Section titled “Feature requests”Have an idea for improving WandStore? We’d love to hear it. Send feature requests to feedback@wandstore.ai or submit them through the in-app support channel.
Bug reports
Section titled “Bug reports”If you’ve found a bug, please include:
- Steps to reproduce — Detailed steps to trigger the bug
- Expected behavior — What should have happened
- Actual behavior — What actually happened
- Browser console output — Any error messages (right-click > Inspect > Console)
- Screenshots — Visual evidence of the issue
Status and uptime
Section titled “Status and uptime”Check the current status of WandStore services at the WandStore status page. If the service is experiencing downtime, your store will gracefully fall back to the standard Shopify storefront — your customers won’t see errors.
Response times
Section titled “Response times”| Priority | Description | Target response |
|---|---|---|
| Critical | Personalization is causing errors on your store | Within 4 hours |
| High | Personalization not working but no errors visible | Within 1 business day |
| Normal | Configuration questions or feature requests | Within 2 business days |